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5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi there. There's no error or anything? You just freeze on that screen with the music still playing?

  • ChiSngChiSng's avatar
    ChiSngChiSng
    Seasoned Novice
    10 days ago

    Hi Aljo, thanks for the response. That is correct. I have to quit the game and relaunch to fix. It is a frequent occurrance when I am searching around the auction house OVRs. If you want additional references I can upload more. Thank You.

    Edit: This is on PS5.

  • Sometimes, when you set an overall filter in the HUT Auction House, when you hit circle to back out of the select overall screen it gives a blank screen which softlocks you and forces you to reset the screen. This only happens when you have previously set an overall filter from outside the auction house, be it from the post new auction screen or when filtering through my collection. Something is not occurring correctly, where the Auction House cannot write over the data that must be stored underlying of the previous overall filter I set in a different screen. Please patch this. I attached below the images of me setting the overall filter as well as the following screen where I am softlocked.

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Interesting. This is the first I've heard of this issue. Let's try some troubleshooting. First, Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. This will delete anything related to HUT or WoC.

    1. Press the Guide button and then highlight the NHL 25 tile.
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.


    Let me know what happens. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there. Thanks for reporting this. There's already another thread for the same issue so I merged yours here. Please try what I suggested in this response and let me know what happens. Thanks!

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